Now more than ever, the tools that will allow users to create their own journey to a healthcare facility are in the hands of consumers. More...

A regional wayfinding program directs a visitor’s experience; it does not define it. We leave that job to each unique community. More...

We all know that our emotional state has a huge influence on our ability to navigate. More...

The answers might lie in our evolutionary heritage. More...

For many of us, the conversation was as much about designing a life as it was about design firm management. More...

Downtown development maximizes the value and use of transportation infrastructure through compact development. By their very nature, downtowns support livable communities, economic competitiveness and environmental sustainability constructs of the USDOT’s Strategic Plan. More...

We’re poised at the threshold of doing absolutely brilliant things at the interface of design and psychology. More...

A new article I had the pleasure of writing for the January/February edition of Design Intelligence, this exploration of the larger issues around a given project challenge encourages us all to look deeper at our clients’ challenges, our networks and ourselves. It proposes a renewed focus on collaboration, rather than competition, to find solutions to our society’s… More...

One of the most pervasive ideas in the New Economy is “Glocalization:” the idea that global thinking can and should be applied to local initiatives for the benefit of a community.

The largest city in the region, Traverse City

There was a time, long years ago, when taking care of your own job responsibilities was the only thing you had to do. We’ve all had surprising, even flabbergasting customer service experiences where the individual you’re dealing with either doesn’t have the interest, or the authority, or the capability to handle a simple request. Cable companies, software tech support, sixteen year… More...